Return policy

Prashant Jewellers Private Limited is committed to ensuring full customer satisfaction with respect to the products available on our Website.
However, if you are not happy with the product, you can choose to return the order in accordance with the Terms and Conditions contained herein.

7- days Return Policy for Domestic orders only

In the unlikely event that the order delivered is in damaged condition, you can return the product unused and in the same condition as you received it, in its original packaging, along with the invoice and get the refund. Our courier partner will collect the order from the address provided by you and will get it back to us.

Return charges

Our logistics service provider will collect the order from provided address (within India).
Customers need not pay any shipping charges to return the product.


We shall process the refund once we receive the product. The product must be in unused condition, in its original packaging along with its original tags and invoice, failing which refund will not be processed.

Once the refund process has been initiated, the amount will be directly refunded to your account via the same mode through which the transaction was made or through cheque ( amount would be refunded through cheque, only in cases where the debit/credit card used by customer while placing the order is not in use).

In case the customer pays through online mode then the amount will be refunded within 7-15 working days from the date of receipt of the returned products(s).

In case of COD (Cash on delivery i.e. when received) the amount can be refunded either through cheque or online transfer as NEFT (National Electronic Fund Transfer). The mode of refund depends on the customer’s choice:

1. If cancelled cheque with the returned product then the refund can be made within 7-15 working days & amount will be refunded directly into customer’s account through online transfer as NEFT.

2. If customer doesn’t provide any cancelled cheque then, amount will be refunded through cheque that will be sent by courier to the address provided by customer at time of registering/placing the order. It may take up to 30 working days.

Further, Prashant Jewellers Private Limited shall not be liable in case of any incorrect address provided.

Exchange program

Products purchased from the Website may only be exchanged at Prashant Jewellers Private Limited store

a) Jewellery sold through any Prashant Jewellers Private Limited outlet, as applicable, will be accepted for exchange at the store, as per the prevailing terms and conditions of the exchange pólicy which is operated at the discretion of the Company

b) 24kt, 22kt, 18kt, 14kt gold and studded jewellery, and platinum jewellery will be accepted for exchange after due examination for purity, defects, weights and originality, damage or stone defects (cracks, replacements, alterations) including the Company/Brand mark / logo. In case of any discrepancy in the product, it will not be accepted for exchange

c) For any exchange, original invoice and certificate of authenticity must be produced.

d) The terms for valuation of the product is given below,

i. Gold products will be valued at 100% prevailing metal rate at the respective stores on the day of exchange.

ii, Diamonds (on studded gold / platinum products) will be valued at 90% prevailing stone rate on the day of exchange.

iii. Solitaire (loose solitaire/ Studded gold or platinum solitaire jewellery) will be valued at 90% prevailing stone rate if customer buys studded gold / studded platinum product against the exchange.

iv. Solitaire (loose solitaire/ Studded gold or platinum solitaire jewellery) will be valued at 80% prevailing stone rate if the customer buys plain gold / plain platinum product or coin against exchange.

v. No exchange for Solitaires of 2 carats and above

vi. Any other category of products not mentioned above will need to be checked with the respective stores for the prevailing terms and conditions

vii. Making charges, taxes, and any discount given on the original invoice, will be deducted in full.

The exchange program may be withdrawn or modified without prior notice. Any exceptions will be at the sole discretion of the company

For more details on the exchange, you can contact our store or contact our customer care

General exchange

i. 24kt, 22kt, 18kt Gold Jewellery products not purchased will be accepted for exchange only at our stores, as per the terms and conditions laid down by the Company

ii. Plain Gold jewellery product only accepted for exchange.

iii. No exchange is available for studded products.

iv. The product will be valuated after purity determination by Karatmeter and melting.

v. Deductions will be applicable for exchange. For deduction details visit our store

vi. No cash refund will be provided for exchange,

The General exchange program may be withdrawn or modified without prior notice. Any exceptions will be at the sole discretion of the company

Site security

You are prohibited from violating or attempting to violate the security of this website, including, without limitation:

a) Accessing data not intended for you or logging onto a server or an account which you are not authorized to access.

b) Attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization

c) Attempting to interfere with service to any other user, host or network, including without limitation via means of submitting a virus to the site, overloading, flooding, spamming, mail-bombing or crashing.

d) Sending unsolicited email, including promotions and or advertising of products or services;

e) Forging any TCP / IP packet header or any part of the header information in any email or newsgroup, posting violations of system or network security may result in civil or criminal liability. Titan will investigate occurrences that may involve such violations and may involve, and cooperate with law enforcement authorities in prosecuting users who are involved in such violations. You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of this site or any activity being conducted on this site. You agree, further, not to use or attempt to use any engine, software, tool, agent or other device or mechanism (including, without limitation, browsers, spiders, robots, avatars or intelligent agents) to navigate or search this site other than the search engine and search agents available on this site and other than generally available third party web browsers

This Website, the materials and content contained therein and the products and services provided or in connection herewith are provided on an “AS IS” basis without warranties of any kind, either express or implied, except as expressly provided to the contrary in a writing by Titan, if any. Titan disclairs all other warranties, express or implied, including, without limitation, implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement as to the information, content, and materials on our Website. Prashant Jewellers Private Limited specifically does not represent or warrant that the Website materials or any portion of our services are accurate, complete, reliable, current or error-free

Prashant Jewellers Private Limited does not represent or warrant that the Website or its servers are free of viruses or other harmful components.

All products and the information displayed on the Website constitute an invitation to offer. Your order for purchase constitutes your offer which shall be subject to these Terms and Conditions. We reserve the right to accept or reject your offer in part or in full. Our acceptance of your order will take place upon the dispatch of the product(s) ordered. Dispatch of product(s) ordered, may or may not happen at the same time. In such a scenario, that portion of the order which has been dispatched will be deemed to have been accepted by us and the balance would continue to be an offer to us arg we reserve the right to either accept or reject the balance offer. No act or omission of Prashant Jewellers Private Limited prior to the actual dispatch of the product(s) ordered will constitute acceptance of your offer. If you have provided us with your email address, we will notify you by email as soon as possible to confirm receipt of your order and confirm dispatch and therefore, acceptance of the order thereafter

We have made every effort to display the colours and sizes of our products that appear on our Website as accurately as possible. However, as the actual colours you see will depend on your monitor. We cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the product on delivery. Packaging of the product may vary from that displayed on the Website.

If any part of this site disclaimer is found to be invalid by law, the rest of them remain valid and enforceable

Prashant Jewellers Private Limited reserves all intellectual property rights in all text, programs, products, processes, technology, content images, photographs, videos, video clips, music clips, illustrations, designs, icons, programs, downloads and any other materials (collectively “Content”), which appear on this Website. Access to this Website does not authorize anyone to use any Content, name, logo or mark in any manner. You may print or download the Contents displayed on the Website for your personal and non-commercial use only. No right, title or interest in any Content is transferred to you as a result of any such downloading, printing or copying. You will not reproduce, publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the Content of the Website or any related software. All software used on this Website is the property of Prashant Jewellers Private Limited or its licensors/suppliers and they are protected by Indian and international copyright laws

These Terms and Conditions shall be construed in accordance with the applicable laws of India. The courts at Bangalore shall have exclusive jurisdiction in any proceedings arising out of these Terms and Conditions.

Titan reserves the right at any time to modify these Terms and Conditions at any time without any prior notification to you. You can access the latest version of the Terms and Conditions at any given time on the Website. You should regularly view the Terms and Conditions In the event the modified Terms and Conditions are not acceptable to you, you may choose not to visit or use the Website. However, if you continue to accesa, view or use our service of the Website, you shall be deemed to have agreed and accepted to the modified Terms and Conditions and you undertake to abide by the modified Terms and Conditions